Welcome to our FAQs! We're here to help, so we've collected together some of the questions we're most commonly asked and provided the answers on this page. If you're looking for information about our service, you'll hopefully find it below. If you are still not sure, Please feel free to drop us an email at firstname.lastname@example.org.
Ordering and Payment
1Do I need to register to shop online?
No, you don't need to register to order online. After you've completed your order, you'll again be asked whether or not you'd like to create an account, and you can choose not to if you wish. However, we would recommend creating an account so that you can easily checkout when placing future orders.
2How do I sign into my account?
First you will need to have registered and created an account. Click on 'Sign in' at the top right of the website and enter the details requested. Alternatively, when you're at the checkout just click on the 'Sign In' tab.
3How do I change my personal details?
You can change your personal details by logging into your account and selecting 'Edit Personal Information'.
4I've forgotten my login details
Not to worry. Just click the 'Forgot your password?' link on the log in page and enter the email address you registered with. We'll then email you with further instructions.
5What payment methods can I use online?
We offer various ways for you to pay for your order, including: MasterCard, Visa, American Express and PayPal. Unfortunately we are unable to accept Visa Electron or Laser cards.
6What currency can I use on the website?
We always bill our customers in AU Dollars; however this may be shown on your statement in your local currency. Please contact your bank who will be happy to advise you on this.
7Why has my payment been declined?
Your payment might be declined for a number of reasons. Please Contact Us and we will be able to give you more details.
8Will it show up on my bank statement?
We understand that privacy is important to our customers, so your transaction will show as 'online purchase' on your bank statement. Please be aware this is for purchases made via the website.
9How secure is my transaction?
Shopping at Spicy Nights is safe and secure. We use internationally recognised technical systems to make sure the details you give us when ordering are protected. We're committed to respecting your privacy and we promise never to release your personal details to any outside company for mailing or marketing purposes. When you place an online order at Spicy Nights, we may ask for certain personal information such as your name, email address, delivery and payment details, and all of this information is held on secure servers. Spicy Nights complies fully with Data Protection and consumer legislation, and will treat all your personal information as fully confidential. To provide a more efficient service, all our credit card transactions are processed through a third party of good repute; they only receive the information required to verify your payment and are under strict obligation to keep personal information confidential.
10Will I be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers). Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
11How do I know you have received my order?
You will receive an order confirmation email to the email address you provided when ordering. If you have placed an order and not received this email, please check your spam folders. If you still find you have not received the email please Contact Us.
12Can I add or remove items from my order once confirmed?
Unfortunately as our orders are dispatched very quickly, once the order has been confirmed we are unable to amend any order details. However, we'll be happy to exchange your items, just follow our easy Returns procedure below.
13How do I cancel my order?
Orders placed in error online can usually be cancelled within 2 hours of placing the order – you just need to email our Customer Services Team on email@example.com. Please note, you will need to email, this request cannot be made via phone call. If you have already received your order and have changed your mind, do not worry, you have 7 days from the day your order arrived to get a refund on the items; you just need to return all items in their original condition and packaging, using the returns label sent out to you after starting the process of refund.
14How do I unsubscribe from the email newsletter?
Our regular email newsletters keep customers up to date with our latest ranges and exclusive offers. However, if you would like to unsubscribe from receiving them you can do so by clicking on the link at the bottom of Newsletter.
1What is the difference between Gifts Cards, Gift Vouchers and Return Cards?
Our Gift Cards can be bought used in our online store. Return Cards look much the same as Gift Cards; they are used as an alternative to a cash/card refund and can be redeemed online. Our Gift vouchers are made from paper, and can be redeemed online. These are valid for 12 months from the date of issue.
2Can I use/redeem my Gift Card online?
Store Gift cards and Return cards can be spent online. They can however be used for full or part Payment.
3Where can I purchase a Gift Card?
You can purchase a Gift Card online. Alternatively you can purchase through our Customer Services Team by Contacting Us.
4Are Gift Cards sold in specific denominations?
Online Gift Cards are sold in denominations of $10, $25, $50 & $100. Sales of Gift Cards online are in AU Dollars only. You can order multiple Gift Cards within one transaction, however; please note you will receive separate Gift Cards. If you want to purchase your Gift Card for any other amount, subject to the following limits: Minimum amount: $10.00 Maximum balance of: $500.00 you can purchase through our Customer Services Team by Contacting Us.
5I ordered a Gift Card online and it has not arrived yet.
If you order online your Gift Card will be sent via standard post. If you order it along with other products, your Gift Card will be delivered to your delivery address separate from any additional products you order, so you can still purchase the rest of your items by Express, 1st Class or Saturday Delivery. Please be aware your Gift Card order may take up to 5 working days to be delivered.
6Can I receive a Gift Card in less than 3 working days?
We cant guarantee that you will receive your gift cards in 3 days but our team team will do best to send it to you ASAP.
7Can I choose Click & Collect for my online Gift Card order?
Unfortunately Click & Collect is not available for Gift Card purchases.
8How can I check my Gift Card balance?
You can check your Gift Card balance by contacting our Customer Services Team by Contacting Us.
9Does the Gift Card ever expire?
Yes, a Gift Card with a balance is valid for 12 months from date of issue or last top up. After this time, the remaining balance will be deducted and the Gift Card will expire. Your card will also remain valid for 30 days after the balance reads $0, so that you can top up if you wish.
10What happens when the full value of the card has been spent? Should I throw the card away?
A Gift Card with a zero balance can be topped up. This must be done within 30 days of the last transaction on the Gift Card or else the Gift Card will expire. To top up your Gift Card please contact our Customer Services Team by Contacting Us.
11Can I receive cash back on funds I have placed on my Gift Card?
No your Gift Card can only be redeemed for products and cannot be exchanged for cash.
12Can a Gift Card be used to purchase another Gift Card?
No, you are not able to purchase a Gift Card with another Gift Card.
13Can anyone use my Gift Card?
Yes because your name does not appear on the card. The Gift Card can be used by you or given to anyone you choose.
14How many Gift Cards can I use during one transaction/purchase?
You can use as only one Gift Cards during a single transaction as required and the same Gift Card cannot be used twice within the same transaction.
15Can I return an item purchased using a Gift Card?
Yes, you can return items to us with a valid receipt within 7 days of purchase. Please refer to our terms & conditions The amount of the return will be refunded back to the existing Gift Card if possible or a Refund Card will be issued.
16What happens if my Gift Card is lost, stolen or damaged?
Please get in touch with our Customer Service Team Immediately. We will be able to cancel the lost card immediately and reissue your card. Some Admin fees may apply, which will be deducted from your Gift Card.
17I have a query regarding my Gift Card, who should I contact?
Please contact our Customer Services Team on our Contact Us page.
Promotions & Offers
1How do I apply a promotional code?
If you acquire an Spicy Nights promotional code, it's valid for use online only at www.hornylittledevils.com.au. Enter your promotional code by navigating to your shopping bag at the top right of the website. When you're in your bag, enter the code and click 'Apply Code'. The discount will then automatically be deducted. Orders must be placed before 23:59 on the expiry date of the offer.
2Can I use more than one code per order?
Only one promotional code can be used per order, if you have more than one promotional code you may need to place separate orders.
3Why is my promotional code not working?
Please refer to the full promotion code terms and conditions HERE for possible reasons why your code may not be working, if you are still unsure please Contact Us.
4Do you offer student discount?
No there are no such discounts on offer at the moment.
Refunds & Exchanges
1How do I return an item/s?
You can return your item* within 7 days of purchase. For a full refund the items will need to be in orginal, unopened, with all the tags intact & in saleable condition and you must have to send proof of purchase with your returned goods. *For hygiene and security reasons restrictions apply, to see Full Returns Policy HERE.
2I've lost my Delivery Note/Receipt
If you ordered online and have lost your Delivery Note please Contact Us as our Customer Service team will be able to help or you may find your orders in My Account section.
3How long will it take to receive a refund?
If you have returned you items to us for a refund onto your card, it may take up to 5 days for your bank to process this transaction. If returning your items using the returns label, we aim to refund you as quickly as possible, but it may take up to 10 days from receipt of your returned items at our Australia Head Office for the refund to reach your account. If returning your items to Head Office please keep a proof of postage receipt to enable us to investigate your refund request if you have still not received it 10 days after posting. If this is the case please Contact Us.
4Do you refund the delivery charge?
Yes, in certain circumstances such as when the item is found to be faulty, incorrect or not as described so long as it is returned to us within in 7 days of delivery in original condition.
5How do I return a faulty product?
We are sorry your product has proved faulty and would like to resolve the problem quickly for you. You can return a faulty product to us for a replacement or refund; you will need to send your proof of purchase with shipment. If you are returning a faulty product that you have bought online please Contact Us so we can arrange a replacement and provide instruction for return.
6My order is incorrect or faulty
We are sorry if your product has proved faulty and would like to resolve the problem quickly for you. If you are returning a faulty product bought online, you can post it back to us using the label provided, or you can return it to your local store. If you choose to send it back, please indicate the reason for return on the returns form provided and include a covering note describing fault where necessary. If you have received an incorrect item, please follow our Returns instructions on the back of the Delivery Note, entering the appropriate reason code on the form and detailing the item you would like us to send to you as a replacement.
7I've been refunded for my items but not the delivery charge
Please note we can not refund the delivery charge for goods ordered online if you have chosen to cancel your order with us within 7 days of receiving the goods.
8How can I exchange an item?
Exchanges can be made in store within 7 days of date of purchase/delivery This can be done with a receipt, however if you do not provide proof of purchase, we can only offer you an exchange to the current selling value of the product. To exchange products must be returned in an original condition. If you have ordered online exchanges can also be made using the returns label on your delivery note. However this must be done within 7 days of receipt of the order.
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